Return & Refund Policy

1. Order Change or Cancellation

Due to the nature of our production being Print-on-Demand (POD), we have a fast order processing workflow.

  • Customers have 5 hours from the time a successful order is placed to request a change (size, color, shipping address) or cancellation.
  • Please immediately send your request via our support email with a clear subject line (e.g., "CANCELLATION REQUEST_ORDER ID").
  • Requests submitted within the 5-hour window will be processed and successfully canceled. Customers will receive a full refund for the order's paid amount.
  • Requests submitted after 5 hours from the time of order placement cannot be resolved because the order will have already been submitted for production and printing.

2. Return and Refund Policy (Exchanges Are Not Applicable)

We only accept returns and refunds, and do not offer exchanges because our products are POD items printed specifically upon each customer's request.

2.1. Accepted Cases for Return

A return request is only accepted if the fault lies with the production or shipping process, or if the customer changes their mind (conditional application):

a. Store Error (Full Order Value Refund)

  • Defective Product: Product flaws due to the production process (tears, permanent stains, physical damage upon receipt).
  • Incorrect Product: Delivery of the wrong design, wrong size, wrong color, or wrong product type compared to the confirmed order.
  • Printing Error: Faint print, peeling, or severe misplaced print compared to the description.
  • Lost in Transit: The order is lost during the shipping process.

b. Return Not Due to Store Error (Product Value Refund Only, Shipping Fee Not Refunded)

  • Customer Change of Mind: The customer no longer wishes to use the product.
  • Incorrect Size/Color Selection: The customer mistakenly chose the wrong size or color (provided the product is intact and unused).
2.2. Cases Not Accepted for Return
  • Products that have been used, washed, or damaged.
  • Products that are soiled, damaged, or torn after successful delivery.
  • Return requests submitted after the specified deadline (30 days).
  • Minor defects or slight color variations due to screen display and photographic lighting.
2.3. General Conditions for Return Acceptance

All returned products must meet the following conditions:

  • The product must be sent back within 30 days from the date the customer received the order (as confirmed by the shipping carrier).
  • The product must be intact, unused, unwashed, and have all original tags/labels (if applicable).
  • Must include the original invoice/proof of purchase or order confirmation.

3. Return Shipping Costs

Shipping costs to send the product back to our warehouse are stipulated as follows:

  • Store Error (Section 2.1.a): The store will bear all return shipping costs.
  • Return Not Due to Store Error (Section 2.1.b): The customer will bear all return shipping costs.

4. Return and Refund Process

To ensure a quick return process, please follow these steps:

Step 1: Submit a Return Request

Within 30 days of receiving the order, send an email request to our support team. The email content must include:

  • Order number.
  • Detailed reason for return (Select section 2.1.a or 2.1.b).
  • Clear images or video proving the product's condition (images/video must be sharp, not blurry, and focused on the areas of fault).

Step 2: Request Confirmation

Our support team will review the request and respond with an email confirming validity within 1–2 business days. If the request is accepted, we will provide the warehouse address and detailed packaging instructions for the return shipment.

Step 3: Ship the Returned Product

The customer sends the product to the provided address. Please provide us with the tracking number for monitoring. The customer prepays the shipping fee (for the case of store error, this cost will be refunded along with the order value).

Step 4: Product Inspection and Refund

Immediately upon receiving the product and confirming that it meets the return conditions (Section 2.3), we will process the refund.

5. Refund Timeline

The only method of refund is back to the customer's original account/payment method.

  • Internal Processing Time: After confirming the validity of the return/cancellation request and the product has returned to the warehouse (for return cases), we will process the refund within 24 business hours.
  • Actual Receipt Time: The time it takes for the money to actually reach the customer's account will depend on the processing time of the bank or payment service used by the customer. This timeframe usually ranges from 3–7 business days and may extend up to a maximum of 14 business days (excluding weekends and holidays).

6. Support Contact

For any inquiries regarding the Return & Refund Policy, please contact us:

  • Email: [email protected]
  • Address: 2519 S Shields St, Ste 1K PMB 3043, Fort Collins, CO 80526
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)