FAQs

Welcome to Docauecom's Frequently Asked Questions page. We have compiled common inquiries about shipping, returns, refunds, and other issues to help ensure you have a great shopping experience at Docauecom.

1. How long will it take for me to receive my order?

The delivery time is calculated from the moment your order is successfully placed until the product arrives in your hands.

  • Order Processing Time (Printing and Packaging): Estimated 1–3 business days.
  • Shipping Time: Estimated 5–7 business days.
  • Total Estimated Time: 6–10 business days.

Note: This time may be extended during holiday seasons or due to weather and traffic conditions.

2. How much is the shipping fee?

We apply a flat rate of $6.99 per order, which does not change based on the number of products or the total package weight. This fee will be clearly displayed on the Checkout page before you confirm your purchase.

3. Can I ship to a P.O. Box or military address (APO/FPO/DPO)?

Yes. For customer convenience, we accept deliveries to all 50 states of the United States, including P.O. Boxes and military addresses (APO/FPO/DPO).

4. How can I track my order?

After your order is handed over to the shipping carrier (usually within 1–3 business days), we will send a shipping confirmation email that includes a Tracking Number and a corresponding link. You can use this code to check the status of your order on our website's Order Tracking page. Please allow 1–3 business days for the tracking information to be updated for the first time.

5. What should I do if my order is lost or stuck in transit for too long?

If the tracking information shows the order is lost, or there is no update for more than 10 business days, please immediately contact our support team via email at [email protected] with your Order ID. Docauecom will take full responsibility and initiate an investigation. If the order is confirmed lost, we will issue a full refund to you.

6. Can I change or cancel my order after placing it?

You have 5 hours from the time a successful order is placed to request a change or cancellation. Since our products are POD, the production process starts very quickly. Any requests submitted after this 5-hour window will not be resolved as the order will have already been submitted for printing.

7. I received a shirt with a printing defect. What should I do?

If the product received is defective (tears, stains, wrong design, wrong size, or severe printing errors), this is considered a Store Error.

  • Please email [email protected] within 30 days of receiving the item, including your Order ID, a detailed description of the fault, and clear images/videos proving the defect.
  • We will review, accept the return, and issue a full refund for the order's entire value (including product price, original shipping fee, and the shipping cost you incur to return the item to our warehouse).

8. If I ordered the wrong size, can I exchange the item?

We do not offer exchanges because our products are Print-on-Demand (printed upon request).

However, you may submit a return request for a refund if you mistakenly chose the wrong size or changed your mind (provided the product is intact, unused, and unwashed). In this case, we will only refund the product value, and you will be responsible for the original shipping cost (we will not refund the initial shipping fee) and the shipping cost to return the item to the warehouse.

9. How long does it take for me to receive my refund?

After a cancellation request is confirmed or the returned product has been inspected, we will process the refund within 24 business hours. The actual time it takes for the money to reach your account will depend on your bank/payment service, typically taking 3–7 business days, but potentially extending up to a maximum of 14 business days.

10. Is my personal information (email, address) kept confidential?

Yes. We are committed to protecting our customers' personal information. Your data is only used for order processing, shipping, and support contact purposes. We do not share or sell customer data to third parties for marketing purposes.

11. What is the quality of Docauecom's printing and product materials?

As POD products, we use high-quality printing techniques to ensure sharp, durable, and non-peeling prints. The materials (fabric, household items) are selected for comfort and durability, with specific material details described on each product page.

Contact Support

If you cannot find the answer to your question on this page, please contact us for assistance:

  • Email: [email protected]
  • Address: 2519 S Shields St, Ste 1K PMB 3043, Fort Collins, CO 80526
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)