Billing Terms & Conditions

Last Updated: December 1, 2025

Welcome to Docauecom (a brand under Docau Ecom LLC) – an online store for high-quality Print-on-Demand (POD) products, including Apparel and Home & Living items. This document sets forth the legally binding Billing Terms & Conditions ("Terms") that apply to all purchases and payment procedures on our website, located at https://docauecom.com/ (hereinafter referred to as the "Website").

By accessing, browsing, placing an order, or using any services of the Website operated by Docau Ecom LLC, you affirm that you have read, understood, and agree to be bound by all these Billing Terms & Conditions, as well as other terms integrated by reference, including but not limited to our Shipping Policy and Return & Refund Policy. If you do not agree to any of the terms stated herein, you are not permitted to further access or use the Website and its services. Your acceptance of these Terms constitutes an explicit and irrevocable contract between you and Docau Ecom LLC.

1. Payment Methods and Processing

Accepted Payment Methods

we offer several secure and convenient payment methods to finalize your transaction. All payments are processed securely through the reputable and encrypted PayPal payment gateway. The main accepted payment method includes:

  • PayPal: One of the world's leading electronic payment methods, ensuring the security of your transaction.
  • Debit/Credit Cards: We accept popular card types such as Mastercard, Visa, American Express, and Discover. All card payments are processed securely through our designated payment gateway, and we do not store your card details.

Payment Authorization

When you submit an order through our Website, you represent and warrant that you are the legal owner or are authorized to use the selected payment method. By this action, you agree to authorize Docauecom (or our designated payment processor) to charge your payment method for the total amount of the order, including the product price, applicable taxes (if any), and the published shipping fees. If the payment method cannot be verified, is invalid, or is otherwise not accepted for any reason, your order may be immediately suspended or canceled. Any issues related to the payment method must be fully resolved before the order is released for processing.

2. Order Processing and Fraud Prevention

Order Verification and Acceptance

All orders submitted through our Website are subject to internal verification and acceptance before being moved to the production and shipping stage. Docau Ecom LLC reserves the right to refuse to process or cancel any order if fraud, unauthorized activity, or illegal conduct is suspected in connection with the transaction or payment information.

Anti-Fraud Measures

To protect the interests of both customers and Docauecom, we implement strict anti-fraud measures. If there are any suspicious signs, we may reject the order or contact you via the provided phone number/email to request further information verification before accepting the order. Docauecom also reserves the right to unilaterally lock accounts or refuse shipment to certain addresses if fraudulent, unauthorized, or illegal activity is detected.

3. Payment Information and Customer Responsibility

Provision of Accurate Information

You are responsible for providing accurate, complete, and current purchase and account information for all transactions made on our Website. This includes detailed payment information, billing address, and shipping address. Any delay or failure in order processing due to inaccurate information shall not be the responsibility of Docauecom.

Account Information Updates

You agree that you are responsible for promptly updating your account information, including your email address, credit/debit card numbers, and expiration dates. Maintaining accurate information is essential to ensure smooth transactions, prevent interruptions in production and shipping, and facilitate communication and refund processing (if applicable).

4. Pricing Adjustment and Order Fulfillment Capacity

Product Price Changes

Prices listed for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. Docau Ecom LLC shall not be liable to you or to any third-party for any price adjustment, modification, suspension, or discontinuance of the Service.

Order Fulfillment Capacity (POD Production)

Although Docauecom is committed to displaying products available for order, due to the nature of Print-on-Demand (POD) production, order fulfillment capacity may be affected by factors beyond our control, such as:

  • Material Supply Limitations: Sudden stock-outs of blank products (blank t-shirts, mugs, etc.) or printing materials due to large volume orders or supply chain disruptions.
  • Exceeding Production Capacity: A sudden spike in orders exceeding the immediate processing capability of our printing and production facilities.

We will notify you immediately if your order cannot be produced and finalized due to material or production capacity issues. We apologize for any inconvenience this may cause.

5. Order Cancellation and Refund Policy

Customer Order Cancellation

You may request to cancel your order or change information within 5 hours from the time of successful order placement. Request submitted after this deadline will not be accepted as the product will have entered the POD production process. Successfully canceled orders will be fully refunded the paid amount.

Docauecom's Right to Cancel Orders

Docauecom reserves the right to cancel any order for any reason. Common reasons include: limitations on product availability, errors or inaccuracies in product/pricing information, or issues related to credit verification and fraud prevention. In the event your order is canceled by us, we will contact you and issue a full refund for the amount you paid.

Refund Process and Timeline

  • Refund for Store Error (including cancellation): Full order value refund.
  • Refund Not Due to Store Error: Product value refund (original shipping fee is not refunded).

Processing Time: After the request is confirmed, we will process the refund within 24 business hours. The actual time for the money to reach your account will take approximately 3–7 business days (maximum 14 business days) depending on the process of your bank or payment service.

6. Contact and General Terms

If you have any questions or concerns regarding these Billing Terms & Conditions, please contact us via:

  • Email: [email protected]
  • Address: 2519 S Shields St, Ste 1K PMB 3043, Fort Collins, CO 80526
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

These terms govern your use of  our Website and services, superseding any prior agreements or understandings, whether written or oral, relating to your use of the Website.